Annual Software Support and Maintenance Plan "MVP"
TOPS is proud to offer our outstanding software maintenance, upgrade support and service plan called MVP (Maximum Value Plan). We have put together an extensive package of benefits that include toll-free technical support, priority upgrades, open-door training and more. For more information or to purchase MVP, call the MVP Customer Service Line at 972.739.8677 or email us at firstname.lastname@example.org.
As a MVP subscriber, you will enjoy these benefits:
- Convenient Upgrade Coverage - Receive upgrades on your software free of charge during the contract period.
- Unlimited toll free access (U.S.A. only) to our "live" technical support team during our office hours of 7:30am - 5:30pm. Some after hour support is available via email or phone if need arises.
- Special Open-Door Training - Include up to 8 free man-hours of training per year for current MVP customers and their co-workers to get them up and running as fast as possible. On-site training is also available with customer paying for travel and living expenses for the TOPS personnel.
- Newsletter Subscription/Information Updates - You’ll receive a quarterly newsletter that explains the latest improvements to the TOPS software line and how to get the most out of your software investment. With the TOPS newsletter, you will also have up-to-date articles discussing the industry's leading news topics.
Contact TOPS to discuss your loading requirements. We have the technical expertise and industry experience to deliver a custom solution that is guaranteed to save you money.
What Our Customers Say our Customer Service and Support
"I just wanted to give a little feedback on Julian and his support. He has awesome customer service skills and explains everything. I felt very much at ease with him handling my case." - S. Evjen, Senior IT Support, Amy's Kitchen
"I am emailing to let you know that Erik Malm & Rebecca Le are both doing an amazing job in helping me with all of the issues that I had with TOPS. They have exceeded my expectation in terms of customer service, performance and skills. They will go beyond what is expected to help me solve the issue. Well done on your part Erik & Rebecca." - A. Liew, Packaging Engineer, Mana Products
"I must comment on Erik Malm, a tech that has changed the meaning of CUSTOMER SERVICE to SUPERB CUSTOMER SERVICE. His knowledge and going the extra mile to help with a MaxLoad Issue was incredible. I felt as though he was feeling my pain and frustration. He worked diligently...kept in contact with me to update the progress he was making and he made me feel like my problem was his problem. It is a wonderful feeling knowing that the person on the other end of the phone really cares about the Issues you are experiencing. My hat off to you and your wonderful staff. I wish I could shake your hand and Erik's." - M. Rice, Load Plan Coordinator, A.O. Smith
"I want to take a few minutes to just let you know that your support (Adrian Spears) was outstanding in his role with me. We just received your TOPS Pro Software yesterday and had a rush need to compile some pack configuration data. I called your support number this morning for a quick walk thru to get the needed data for our customer. Adrian worked with me to complete the tasks and promoted the software’s capabilities & features as we did them. Left me with a great feeling of availability for future help and wanting to make a positive impact on me the customer. Working the quality arena for the past 35+ years this type of interaction was refreshing. - W. Bailey, Quality Manager, Services Plus
Please contact us with any comments, suggestions or problems. We are here to ensure your complete satisfaction.