Frequently Asked Questions for MaxLoad^®Pro

What is the Supervisor Password?
Please contact the main MaxLoad Pro user at your facility or TOPS Technical Support.

Should I make backup copies of my installation diskettes?
No. The software you've purchased is copy-protected. Backup copies of the diskette(s) will not operate and cannot be used to install MaxLoad Pro. If the diskette(s) are damaged and you are current on MVP we will replace your damaged license key diskette at no cost. Otherwise, we will replace it for a small fee.  However, if the software license is lost, there is a replacement fee.

What special steps should I take to move the MaxLoad Pro software to a different machine?
Moving the software to a new machine requires uninstalling the authorization back onto the floppy. Follow these instructions:

• Place the original key floppy diskette in floppy drive
• Run MaxLoad Pro, login.  Go to Help | Adjust Authorization pull down menu
• Select uninstall to floppy 
• Adjust the source and destination directories as needed; then select OK

Once the authorization has been moved back onto the floppy, you may re-install the software as if it was freshly shipped from TOPS. If you want to maintain your old data, copy the contents of the Data folder from your old installation location to the Data folder of the new one.

For more information, please contact TOPS Technical Support.

I am getting a new hard disk for my computer.  What do I do then?
Follow these instructions:

• Before changing out your hard drive or installing a new operating system (such as Windows 95 or 2000), uninstall the software, as outlined in question 2
• Backup the old installation
• Replace the hard drive or upgrade Windows
• Run SETUP off the original floppy diskette (s) to install MaxLoad Pro again 
• Copy the subdirectories from under the old MaxLoad Pro installation over the top of the new MaxLoad Pro installation

I can log in to the MaxLoad Pro with the viewer mode only!
In most cases, this indicates a problem with the authorization. Call TOPS Technical Support for assistance. Have your original diskettes handy, along with the exact text of the error message.

When I try to run MaxLoad Pro, I get an error message that says, "Maximum of 1 user(s) already logged in." But I know that no one else is using the program. What's going on?
This message most often occurs when someone has logged into MaxLoad Pro and crashed out of the program instead of exiting MaxLoad Pro. The system thinks the user is still logged in. 

Logging in as someone other than the one who crashed out results in the message, "Maximum of N users already logged in. "N" is normally one (1) unless you've purchased additional user licenses.

You can get around this message with one of two options:

• Log in as the same person that crashed, then log him / her out
• Login as the Supervisor, then use the File | User login, to logout any extra user (s)

MaxLoad is not loading my items correctly, what am I doing wrong?
There are probably several reasons for this .  With so many variables involved, there are several places to look.

Go to Define| SKU and check through all the tabs.  Most likely there is a stacking rule that needs to be modified.  Please refer to the "How Do I" section for walkthroughs of common MaxLoad Pro functions.

How do I tell what version of MaxLoad  Pro I have? 
In MaxLoad  Pro, open the Help menu and select About. A dialog box will appear with version information there. 

How do I change defaults in Maxload Pro?
Follow the following instructions

• Right click over the text of the default you want to change
• Click the Properties button that appears
• Click the Defaults tab then make your changes

Ich bin Berliner; I am a Berliner. Ich sprache ein kleinste Englisch; I speak a little English. Was kannst du auf mir tunnen? What can you do for me?
The MaxLoad  Pro software now comes in several languages, including English, Japanese, Spanish, Finnish, French, Portuguese, and German. In addition, each language is fully configurable, so if you don't like the way we said it, you can say it yourself. The Text Modification dialog box allows you to perform language editing. Use these guidelines:

• To choose a language, open the Tools menu and select Language
• To change the individual string, open the Tools menu | select Language | then select Edit language

The lines on MaxLoad Pro's reports are too fine. When I fax the reports, the lines are so narrow they almost disappear and have gaps. Fix it.
Follow the following steps

• Open the Tools menu and select Configuration
• Move the Printer resolution bar to the right 

This only affects printed output. The Print Preview and other on-screen drawings will still appear with normal (one-dot width) lines.

I'm trying to remove all the MaxLoad  Pro files after uninstalling. What do I need to delete?
Other than the files in the TOPS PRO directory and its subdirectories, TOPS PRO makes three adjustments to your system:

• It creates a MAXLOAD2.INI file in the local Windows or WINNT directory
• It creates the icons / shortcuts used to start the program in Start | Programs | TOPS for Windows Apps menu

What are the MaxLoad Pro Command Line Parameters?
Please see the Import.doc file in the Max2Pro folder. 

How do I add new vehicles or items to MaxLoad Pro?
Go to the Define Menu.  From there you an add all items to the MaxLoad Pro database.

How do I add items into MaxLoad Pro database?
There are two ways to add items to the MaxLoad database.  The first, is the manual method.  Use the Define pull down menu, the select the type of item you wish to add.  

You can also import items into MaxLoad Pro.  Please refer to Import.doc and Import.xls located in your Max2Pro folder.

How do I add items into MaxLoad Pro from my order entry system?
Please refer to these documents named Import.doc and Import.xls located in your Max2Pro folder.

How do I use stack matrix?
The Stack Matrix allows you to define the stacking relationships between the various stack codes, which are assigned to SKU’s in the Define SKU screen. The stackability matrix is a square matrix (similar to a row and column spreadsheet such as Lotus 1-2-3 or Microsoft Excel); this matrix contains one row and one column for each stack code.
To access the stackability matrix, start from the Define Shipcase screen, open the Define menu and select Stack Matrix.
System Response: The Stack Rules screen appears, along with the stackability matrix.

Notice that the Stack Rules screen contains the following buttons, plus one field, in the toolbar area:

OK Button: Accepts all changes made to the stack matrix during the current visit, then returns you to the Define SKU screen.

Cancel: Cancels all changes made to the stack matrix during the current visit, then returns you to the Define SKU screen.

Delete Button: Deletes a stack code. To delete a stack code, you must select the row header, as opposed to the column header.

Add Button: Allows you to add a new stack code through the Define New Stack Code dialog box. Yes Button: Allows you to change all answers to Yes for a particular row or column.

No Button: Allows you to change all answers to No for a particular row or column.

Rebuild Button: Searches the SKU database for any stack codes that have not been added to the Stack Matrix. MaxLoad Pro updates the Stack Matrix with the new stack codes.

Sort Field: Allows you to sort the Stack Codes in ascending order (alphabetically), descending order (alphabetically), or by insertion order.

When you define an SKU, the stack matrix initializes automatically. When you enter a new stack code, MaxLoad Pro adds a new row and column to the matrix. Each entry in the matrix is a box marked with a “Yes” or “No.” The Yes/No indicates whether an SKU with the stack code for the corresponding column can be loaded on top of an SKU with the stack code for the corresponding row.

The stack codes across the top of the matrix (columns) are considered the “top” SKU, while the stack codes along the side of the matrix (rows) are considered the “bottom” SKU.

Click on column and row headers to highlight the entire row or column (or both). Use the gray scroll bar or the arrow keys to move around the stack matrix.

How do I save a mixed pallet as a SKU item and load into a vehicle?
After creating your mixed pallet from Pallet Manifest, calculate an analysis.  Select File|Save Manifest As SKU and select a number or name for your new SKU and save your analysis.  Once this is done, select File|Close, then select Truck Manifest, New from the Main Screen and place your new SKU that holds your mixed pallet into the vehicle

How do I delete a mixed pallet saved as a SKU item?
Define, then choose SKU.  Once this is done, open the drop down box for SKU Number and select your mixed pallet saved as a SKU number.  Next, select the Delete button.  The program will respond with:  Do you want to delete this record?  If you are sure, then select Yes

How do I save a tote as a SKU?
After creating your Tote from Tote Manifest, calculate an analysis.  Select File|Save Manifest As SKU and select a number or name for your new SKU and save your analysis.  Once this is done, select File|Close, then select Truck Manifest, New from the Main Screen and place your new SKU that holds your Tote into the vehicle...delete a tote saved as a SKU? Select Define, then choose SKU.  Once this is done, open the drop down box for SKU Number and select your tote saved as a SKU number.  Next, select the Delete button.  The program will respond with:  Do you want to delete this record?  If you are sure, then select Yes.

How do I turn on user passwords?
Login as supervisor, then select Tools|Configuration.  After this, select Global, then check user passwords

How do I use the Maxload Pro viewer?
From the login screen, check Viewer mode and select your username, then select Login

How do I use the editor?
Create or open a manifest in Truck, Pallet or Tote manifest from the main screen.  Place your SKU's in the manifest list, then select Calculate.  From the next screen, select Edit.  To move your items left-click and hold on your item and drag it to a destination

How do I create and edit a unitload?
The unitload is a "saved pallet pattern" MaxLoad can use when you have enough items to create that pattern.  We recommend creating Unitloads for all of your items if they will be placed on pallets..  This will give you the best pallet patterns.  Go to Define|Sku then click on the Create UL button.   From there, pick your parameters for the pallet and stacking rules for your SKU  and click the Calculate button.  Once you have your Unitload Created, click on the Save button.  Now, you Unitload is ready for use.  When you select your SKU for loading, make sure you click on the Use Unitloads field under the Options tab.

How do I insert a logo?
Find the maxpro2.ini file in the TOPSAPPS/MAX2PRO directory and change the logopath to point to wherever your logo picture is located. (BMP Only)

How do I use the single SKU module?
The single SKU module is used to maximize your vehicle load with one item only.  Select the Vehicle and the SKU you want to load in it and you are ready to go.